Regal 33 Privacy Policy – Your Data Security is Our Priority

This Privacy Policy is published by regal 33 ("Platform", "We", "Company") and applies to all individuals who use our platform, whether as registered members, casual visitors, or parties who interact with us through any communication channel.

Regal 33 understands that in today's digital world, trust is the foundation of everything. When you share personal information with us — whether when registering an account, making a deposit via Touch 'n Go or DuitNow, or simply browsing our platform — you are entrusting us with something truly valuable. We honour that trust with the utmost responsibility.

This policy clearly and honestly explains what we do with your data, why we need it, how long we retain it, and what choices you have regarding that data. We have intentionally written this document in plain, accessible language — not dense legal jargon.

Regal 33 collects only the data genuinely necessary to deliver quality services, meet legal obligations, and safeguard the security of our platform and members. The following are the categories of data we may collect:

Your personal data is collected through several channels as you use the regal 33 platform:

• Directly from you: Information you actively provide during registration, KYC verification, financial transactions, communication with customer support, or feedback.
• Automatically: Technical data collected automatically when you use the regal 33 platform, including device information, IP address and cookie data.
• From third parties: Verification information from payment service providers such as the FPX system (Maybank2u, CIMB Clicks), and recognised identity verification providers.
• From public sources: In the rare instance of anti-fraud compliance requirements, regal 33 may refer to publicly available information.

Regal 33 uses your personal data only for legitimate purposes directly related to providing our services to you. These purposes are as follows:

• Service Provision: Creating and managing your account, processing deposits and withdrawals in Malaysian Ringgit (RM), providing access to games, and processing winnings.
• Identity Verification (KYC): Verifying that you are aged 18 and above and ensuring compliance with anti-money laundering (AML) requirements mandated under Malaysian law.
• Platform Security: Detecting and preventing fraud, hacking, duplicate accounts, and any activity that violates regal 33's terms or Malaysian law.
• Service Communications: Sending important account-related notifications, including transaction updates, changes to terms, and security alerts.
• Marketing (With Consent): With your consent only, sending you promotional information about bonuses, VIP offers, and regal 33 campaigns that may interest you.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate support, in line with regal 33's commitment to member wellbeing.
• Product Improvement: Analysing how members use the regal 33 platform to continuously improve the user experience, platform performance, and game offerings.
• Legal Compliance: Meeting the reporting and record-keeping obligations required under applicable Malaysian law.

Regal 33 never sells, rents or trades your personal data to any third party for their own marketing purposes. However, there are limited situations where we need to share data with certain parties:

• Payment Service Providers: E-wallet and banking providers used to process your transactions — such as Touch 'n Go, GrabPay, DuitNow operators, and banks supporting FPX — receive only the minimum transaction information required to process your payment.
• Identity Verification Provider: Accredited third parties that assist regal 33 with KYC and age verification processes to fulfil legal obligations.
• Technology Service Providers: Companies providing the server infrastructure, cloud services, and cybersecurity tools we rely on, subject to strict data protection agreements.
• Malaysian Authorities: Government agencies, regulatory bodies, or law enforcement authorities when regal 33 is required to do so under Malaysian law or by court order.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, member data may be transferred to the successor entity, subject to prior notice being given to members.

Protecting your data is one of regal 33's most significant investments. We apply multiple layers of technical and organisational safeguards to keep your information secure at all times.

• 256-bit SSL Encryption: All data transmitted between your device and regal 33's servers is encrypted using bank-grade SSL/TLS standards. This means that even if someone were to intercept the data in transit, they would be unable to read it.
• Encrypted Passwords: Your regal 33 account password is never stored in its original form. It is encrypted using a robust hashing algorithm before being saved.
• Strict Access Controls: Only regal 33 employees who genuinely require access to specific data are granted that permission, subject to ongoing monitoring and auditing.
• Regular Security Audits: regal 33's security systems undergo independent third-party audits every quarter to identify and remediate vulnerabilities before they can be exploited.
• Retention Period: Transaction and account data is retained for 7 years in accordance with Malaysian legal requirements. Game activity data is kept for 3 years. Marketing data is deleted as soon as you withdraw your consent.
• Secure Deletion: When data is no longer needed, it is deleted using methods that ensure it cannot be recovered.

Regal 33 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

You can manage your cookie preferences through your web browser settings or via the privacy settings panel within your regal 33 account. Please note that disabling essential cookies may affect platform functionality.

Under Malaysia's PDPA 2010 and regal 33's commitment to privacy protection, you have the following rights regarding your personal data:

Personal data belonging to regal 33 members is primarily stored and processed within Malaysia. In the limited cases where data needs to be transferred outside Malaysia — for example, for cloud services operating across multiple locations — regal 33 ensures that adequate protections are in place.

• Cross-border data transfers are only carried out to countries or organisations that provide a level of data protection equivalent to Malaysian standards.
• All cross-border data transfers are governed by contractual agreements that bind recipients to strict data protection obligations.
• Regal 33 does not transfer data to countries lacking adequate data protection frameworks without additional safeguards.
• You can find out more about the safeguards applied to cross-border data transfers by contacting our privacy team.

Regal 33 takes child safety extremely seriously. Our platform is strictly for individuals aged 18 and above.

• Regal 33 does not knowingly collect or process personal data of individuals under the age of 18.
• Should we discover that a child's data has been collected inadvertently, we will delete it immediately and close the account in question.
• Parents or guardians who suspect their child has registered on regal 33 are urged to contact us immediately at support@regal33.biz.
• Regal 33 employs strict age verification during registration and the KYC process to prevent access by minors.

Regal 33 reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, Malaysian legal requirements, or technological developments.

• Any material changes to this Privacy Policy will be communicated to members by email and in-platform notification at least 14 days before taking effect.
• The "Last Updated" date at the top of this document will always reflect the latest version of the regal 33 Privacy Policy.
• Your continued use of the regal 33 platform after any changes to the Privacy Policy take effect will be considered as your acceptance of the updated version.
• If you do not agree with the changes made, you have the right to close your account before they take effect.

For any enquiries, concerns, or requests relating to this Privacy Policy or the handling of your personal data by regal 33, please reach us through the following channels: